TABBY

What is Tabby Service?

It is a service that Mosafer provides in collaboration with Tabby, that facilitates to customers buying products from Mosafer website and pay for them through easy monthly payments within 4 months.

Benefits:

  • Instant approval.
  • Financing up to QR 5,000
  • Payment period up to 4 months.

Terms & Conditions:

1. Pay with Tabby Option is valid only on www.mosafer.com

2. Pay with Tabby is eligible for all Categories.

3. Maximum invoice value is QR 5,000

4. Items bought with Tabby can’t be returned in cash.

5. For return/exchange, please refer to Mosafer return and exchange policy.

6. Mosafer has no obligation for issues like Accounts, Payments in Tabby Web. For all technical-related issues please contact Tabby on +974 4460 7694 or Email: [email protected]

7. A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you’ve been using Tabby to shop.

8. The transaction might be rejected due to one of the following reasons:

  • Failure to make payments on time. Pay them off and try again.
  • You have a negative balance.
  • The total amount in the shopping cart may exceed the limit, try to remove an item(s) and try again.
  • Make sure you have only one Tabby account created.

FAQ’s:

What are Tabby’s minimum and maximum purchases at Mosafer?

You can use Tabby on purchases up to QR 5,000.

Is there a limit to how much I can spend with Tabby?

There is a limit of QR 5,000. The approval decision when shopping with Tabby can depend on various factors.

How do I make a payment?

The quickest and easiest way is to make payments and check the status of your payments on Tabby’s app.

When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

1. Log in to the app or Tabby.ai

2. Select the ‘My Payments’ tab

3. Choose the order you want to pay for or pay your total remaining balance

4. Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors

What is payment methods in Tabby?

Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).

Having trouble paying for your order with Tabby?

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Tabby’s Customer Service team is not able to change the automated outcome of the approval decision.

How can I increase my chances of getting approved?

A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you’ve been using Tabby to shop.

If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.

The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.

Make sure you have only one Tabby account created.

How does Tabby work?

Tabby lets you split your purchase into 4 monthly payments with no interest or fees. Here’s how it works:

1. Choose Tabby at checkout

2. Link any debit or credit card and get an instant approval

3. Pay only the 1st payment of the purchase upfront and Tabby will remind you about the rest.

Can I pay before the due date?

If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Can I change the card used to make payment?

You can change cards and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

1. Log in to the app or Tabby.ai

2. Select the ‘My Payments’ tab

3. Choose the order you want to pay for or pay your total remaining balance

4. Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.

How will I know when I need to pay?

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

The payment is due, but I haven’t received my order.

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.

Track your delivery: Use the tracking number provided by Mosafer for updates on your order’s estimated delivery date.

Contact Mosafer. If no shipping information is available or your delivery is delayed, please contact Mosafer directly.

Let us know you haven’t received your order

Login to your account on Tabby’s app.

Tap on the ‘My payments’ tab.

Find and tap the order you haven’t received.

Tap ‘Need help with your order?’

Choose ‘My order is not delivered’ and contact us.

What happens if I miss a payment?

Tabby is committed to responsible spending which is why every purchase is carefully considered before approvals. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid. Collection fees vary by country:

How can I get a refund?

All refunds will be issued according to the Mosafer policy for returns and cancellations. Once Mosafer has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:

If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.

If the refunded amount is more than the remaining payments, then the remaining payments will be canceled and the rest will be refunded.

How long does a refund take?

The amount is returned to the card used for the payment process. This will show up on your balance within 2 – 5 days, but could take longer depending on your bank.

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